Inside the Culture Shift Powering Paradise Chevrolet: From People to Profit — and What’s Next | Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac
Today I’m joined by Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac. We discuss why she's betting big on the world's first fleet only service center, how to attract and retain gen z talent in the dealership, why shes handing out Rolex's to senior employees and much more.
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Topics:
00:26 What is the Cadillac Champions group?
01:19 Why are 20 Groups valuable?
02:33 How to maintain high fleet sales?
07:55 Best community/employee initiative?
25:39 Managing generational shifts in workplace?
26:46 Current revenue and financial trends?
27:58 Managing a large service department?
31:58 Strategy for Cadillac/EV market?
35:04 Top leadership goal as GM?
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