Dealers Are Saving Thousands in Labor: How They Solved the #1 Bottleneck in Fixed Ops | Graham Anderson, CCO & Co-Founder of KENECT
Today I’m joined by Graham Anderson, CCO & Co-Founder of KENECT. We get into how dealers are solving the #1 bottleneck in fixed ops, the best times to text customers, how Gen Z is flipping the script on dealer communications, and more.This episode is brought to you by:1. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit—the go-to expert for home charging installations. Join Qmerit’s dealership partner program and start earning referral incentives on every installation. Visit @http://www.qmerit.com/carguyto learn more.2. Cox Automotive - Dealers keep hearing that improving customer experience is the best way to boost profits—but what do consumers actually want? Retail360—Cox Automotive’s comprehensive suite of solutions — powers on true omnichannel experiences for consumers and dealers. With Retail360, powerful consumer insights enable predictive artificial intelligence and automation, all tailored for your dealership by industry-veteran performance managers. To learn how consumers prefer to shop, buy and own vehicles, visit @https://cox.auto/uh9Uyand download “The Evolving Consumer and How to Meet Their Needs,” the new Ebook from Cox Automotive. Need help finding top automotive talent? Get started here:https://www.cdgrecruiting.com/
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Interested in being considered as a guest on the podcast? Add your name here:https://bit.ly/3SuismuTopics:01:29 How is AI transforming dealerships?04:24 What shaped your company's journey?06:52 Why reputation management matters?10:44 Benefits of automated scheduling18:42 Biggest tech integration challenges?21:58 The future AI applications in auto23:30 Text vs voice for customers26:27 How to optimize service departments?32:28 Industry outlook for next year?Check out Car Dealership Guy’s stuff:
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