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Vendor Insights Podcasts

July 17, 2025

"Customers Calling the Service Dept is a Sign of Failure" — Inside Ho…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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July 10, 2025

The Auto Retail Crystal Ball: What Shipping Trends Reveal (And How De…

Today I’m joined by Royce Neubauer, CEO of Auto Hauler Exchange. We dive into how dealers are footing the bill for shipping delays in unexpected ways, how smart operators are turning logistics into a profit center, why fraud ...

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July 8, 2025

The Big Shift: Why Omnichannel Dealers Are Winning—and Fragmented Sto…

Today I’m joined by Jessica Stafford, SVP Consumer Solutions at Cox Automotive. We dive into the how car buying behavior is evolving, why consumers are embracing AI faster than dealers and much more. This episode is brought ...

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July 1, 2025

“This Is the Worst It’ll Ever Be”—State of Dealership AI and What Dea…

Today I’m joined by Eric Rea, CEO of Podium. We dive into the state of Dealership AI in 2025, the questions dealers should be asking to stay ahead, why 10% of US dealers are using Podium's AI and much more. This episode is br...

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June 26, 2025

Car Shopper Report: Why Ease of Purchase is Crashing in Q2 (And How D…

Today I’m joined by David Thomas, Director of Content Marketing at CDK Global. We dive into why dealership's ease of purchase is crashing right now, why credit denials are racking up, the fate of the EV market post tax-credit...

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June 19, 2025

Cracking the Code on Scalable Customer Care in the Car Business | Ind…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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June 12, 2025

The Human Advantage in Car Sales—And Why Ted Rubin Won’t Let It Die |…

Today I’m joined by Ted Rubin, President of ActivEngage. We dive into why dealers don’t need more leads — they need better ones, the danger from AI that dealers don’t see coming, why a human touch is still the missing peice a...

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June 5, 2025

The Hunt For Auto Tech's Next Unicorn: Why Silicon Valley Is Betting …

Today I’m joined by Monik Pamecha, CEO and founder of Toma. We unpack why they embedded in Oklahoma dealerships for months, how that groundwork attracted top VCs, and why Toma refuses to build one-size-fits-all AI. This episo...

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May 29, 2025

Dealers Are Saving Thousands in Labor: How They Solved the #1 Bottlen…

Today I’m joined by Graham Anderson, CCO & Co-Founder of KENECT. We get into how dealers are solving the #1 bottleneck in fixed ops, the best times to text customers, how Gen Z is flipping the script on dealer communications,...

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May 27, 2025

Beyond the Buzzwords: The Top Tech Dealers Are Leaning Into | Barb Ed…

Today I’m joined by Barb Edson, CMO of CDK Global. We dive into why post-sale support is becoming the new battleground for dealerships, what tech top dealers are asking for and leaning into, and why a wave of imitators still ...

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May 15, 2025

The Hidden Variables Driving Used Car Pricing—and How to Exploit Them…

Today I’m joined by Derek Hansen, VP of Operations at Cox Automotive. We get into how AI is reshaping inventory pricing, pro tips for navigating vehicle tariffs, where vAuto is innovating next—and more. If your dealership is ...

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May 8, 2025

From Tesla Exec To The Auction Block: How One Startup Is Turning A De…

Today I’m joined by Jimmy Douglas, CEO of Plug. We dive into why over half of dealers are missing an entire used segment, how two months on the lot is the tipping point for EV valuations, why dealers are shipping EVs an average of 800 miles — and much more. This episode is brought to you by: 1. Cop…

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May 4, 2025

Industry Spotlight: The New Playbook For Vehicle Titling: How One Sta…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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April 24, 2025

Industry Spotlight: Why Most Dealers Fail at Lead Follow-Up—And How T…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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April 20, 2025

Industry Spotlight: Why Tariffs Could Fuel a Used Car Squeeze– And Ho…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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April 17, 2025

Industry Spotlight: Who Killed The Loaner Car– And Why Service Custom…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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April 10, 2025

Industry Spotlight: How a Superbowl Champion Helped Cable Dahmer Crac…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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April 3, 2025

The Hidden EV Hurdle: Why Charging Still Stumps Buyers & How Dealers …

Today I’m joined by Oliver Phillips, COO of Qmerit. We break down the #1 EV problem dealers aren’t talking about—and how to solve it, why Florida is quietly becoming an EV powerhouse, how EVs are cutting through the political...

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March 27, 2025

The Data Battle in Auto Retail: Who’s Losing, and How Dealers Can Tak…

Today I’m joined by Chad Rycenga, Chief Product Officer at Authenticom. We’re breaking down the data battle playing out on dealership lots — how dealers are protecting customer info, where the threats are coming from, and how...

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March 4, 2025

Industry Spotlight: Tasca Auto Group's Secret to Bringing Long-Lost C…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Feb. 25, 2025

How Van Horn Auto Group Is Capitalizing on the Final Customer Touchpo…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Feb. 13, 2025

How Sonic Automotive Joined Forces With The Biggest E-Retailer In The…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Jan. 28, 2025

A $250M Vision to Transform the Auto Retail Landscape | Brian MacDona…

Welcome to the Car Dealership Guy Podcast. In this episode, I’m joined by Brian MacDonald, CEO of CDK Global. We explore why he’s betting $250M on a major shift in automotive retail, the winners and losers as service departme...

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Jan. 23, 2025

Owning 11 Dealerships Was Just the Start: The Dealer-Built Solution G…

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sam Mahrouq, CEO of Ikon Technologies where we discuss: Scaling his auto group to 11 dealerships and millions in sales, How an "ah ha" moment at th...

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