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Vendor Insights Podcasts

Jan. 27, 2026

The End of the M&A Lottery – Why Earnings Quality Now Outweighs the M…

Today I’m joined by George Karolis, President of The Presidio Group. George breaks down the tension between record-high blue sky multiples and the rising cost of capital, offering a rare look at who is buying, who is selling,...

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Jan. 24, 2026

Why Most Service Departments Leak Calls – And What Actually Stops It …

In part 5 of our Pre NADA AI Spotlight series, Sam sits down with Luke Sontag, Marketing, & IT Manager at Kissee Ford and Ari Polakof, CEO & Co-founder of Flai. We explore how one family-owned dealership used voice AI to capt...

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Jan. 22, 2026

250 Million Car Shoppers – How Dealers Are Turning Big Data Into A Se…

Today I’m joined by Brian MacDonald, CEO & President of CDK Global. We explore the massive scale of the CDK's automotive data ecosystem and what it means to have a touchpoint with nearly 90% of car owners in the country. Bria...

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Jan. 20, 2026

Drowning in Tech Noise – How to Really Win with GEO, Reviews, and Con…

Today I’m joined by Alexi Venneri, Co-founder and CEO of DAS Technology. We dig into why dealers are spending a record $29,000 a month on SaaS yet still feel buried by noise, how AI search is shifting power from SEO to review...

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Jan. 17, 2026

The Service Goldmine Dealers Are Ignoring – How To Deploy The 24/7 Re…

In part 4 of our Pre NADA AI Spotlight series, I’m joined by Shaun Sorensen, CEO and Co-Founder of Kenect. We dig into why the biggest untapped profit pool in dealerships isn’t sales —it’s service—and how AI agents are moving...

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Jan. 15, 2026

The Next Frontier for Dealership Service Phone Lines (+ The Hours Sav…

In part 3 of our Pre NADA AI Spotlight series we break down why call handling is still broken , and how a new generation of agentic AI is changing the equation . Today, Sam sits down with Chris Murphy, General Manager of Volk...

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Jan. 8, 2026

The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured …

Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai. In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually being deployed inside dealerships today—from faster merchandising to smarter lea...

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Jan. 6, 2026

The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practica…

Today I’m joined by Eric Cohen, CEO at Merchant Advocate. We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying , and which “non-negotiable” f...

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Jan. 3, 2026

‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Rea…

This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift came a flood of questions from operators trying to separate signal from noise....

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Dec. 23, 2025

The Real Cost of Car Theft at Dealerships – Security, Recovery, and R…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Dec. 18, 2025

“Time Kills Deals!” – The 40% Rule and the Speed Strategy That Closes…

Today I’m joined by Chase Abbott, VP of Sales at Cox Automotive. We break down how AI, data, and connected technology are reshaping dealership operations , customer experience, and competitive strategy. Chase explains where d...

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Dec. 9, 2025

"Half of their DMS is inactive!" – A Wakeup-Call for Service Drives a…

Today I’m joined by Mark Altieri, EVP of Business Development at Zonic Design. We break down why fixed ops is still the most under-leveraged profit center in dealerships—and how communication gaps are quietly eroding customer...

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Dec. 6, 2025

The Human Skill the Industry Lost — and How Great Dealers Are Scaling…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Dec. 2, 2025

The Future of Service – How Reviews & Mobile Options Are Reshaping De…

Today I’m joined by Kim Saylor, Senior Director of Product Marketing at CDK Global. We break down why younger customers choose service providers based on online reviews , how AI is reducing wait times in service , and why mob...

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Nov. 25, 2025

The Hidden Leak in Service: How Data is Exposing The Customer Retenti…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Nov. 8, 2025

The New Auto Arms Race: How Dealers Are Turning Vehicle Data into Loy…

Today special guest host Sam D'Arc is joined by Shane Wilson, President at Connected Dealer Services. We dive into the tug-of-war between dealers and automakers for customer ownership after the sale , how real-time vehicle da...

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Nov. 6, 2025

The Car Sales Secret Lost in the 90's — and How Dealers are Reviving …

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Oct. 30, 2025

Inside the Lead Response Crisis Hurting Dealers (And What to Do About…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Oct. 18, 2025

Unveiling LotGPT: Automotive’s First Dealer-Facing Chat Tool — and 7 …

Today I’m joined by Len Short, CEO of Lotlinx. LotGPT is here — and it might change how dealers manage inventory forever. In this episode, Len Short and I break down the world-first dealer-focused LLM , how it diagnoses inven...

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Oct. 16, 2025

The State of Dealer Advertising in 2025: What’s Really Working Now | …

Today I’m joined by Amol Waishampayan, Co-Founder of fullthrottle.ai, and David Regn, CEO of fullthrottle.ai. We break down what’s really working in dealership advertising right now , what’s getting left behind, and the new a...

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Oct. 11, 2025

Appraisal Landmines Costing Dealers $1,000's — And How To Defuse Them…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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Oct. 9, 2025

Stop Bleeding Margin: 3 Red Flags in Dealership Ops — and How to Turn…

Today I’m joined by Jim Roche, CEO of WarrCloud. We dig into the $100K+ most dealers miss in warranty work, why surging warranty volume has made WarrCloud one of the fastest-growing companies in America (#1 in Missouri), and...

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Oct. 7, 2025

The #1 Bottleneck in Car Sales: Broken Tech Integrations—and How to F…

Today I’m joined by Sanjiv Yajnik, President of Financial Services at Capital One. We cover why tech integrations are still the biggest challenge for F&I, how lenders are anticipating an EV market slowdown, why "6%" is the m...

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Sept. 25, 2025

The Old-School Process Still Killing Dealer Productivity – And How To…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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