"An Army of Experts!" – The End of Software as We Know It + Reacting to Live Dealer Comments | Pre-NADA AI #7 Eric Rea, CEO of Podium
Today I’m joined by Eric Rea, CEO of Podium.
Eric breaks down how AI agents are replacing labor across sales and service, why speed is now the ultimate competitive advantage, and how fixed ops is finally getting real AI help instead of glorified answering services.
This episode is brought to you by:
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3. Podium - 78% of customers buy from the first business that responds, yet most businesses reply an hour or more late. In 2023 Podium deployed AI Employees to close that gap. In 2025 Podium released Jerry 2.0, a massive update that completely reimagines the AI Employee. Businesses now let Podium’s AI Employees handle 40% of their inbound leads, giving teams more time for their customers—and more time home for dinner. Learn what Jerry can do for you here! https://www.podium.com/car-dealership-guy
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Topics:
01:08 How is Podium AI (Jerry) changing dealerships?
04:03 What are the software challenges in dealerships?
06:42 How is AI added to dealerships?
18:45 How does AI personalize customer service?
19:14 What makes a CRM good?
20:03 What is the future of AI?
25:30 How does voice AI help service?
30:07 What are the upcoming plans for Podium?
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